What is ZENRA?
The adult worlds of the east and west have been separated by a wall of mosaic and opposing cultural traditions for decades. Thanks to the internet, the level of proximity has narrowed in to the point where fans of adult media from both sides of the 'mosaic curtain' can appreciate the visual erotic regardless of production origin, theme, and story.
From this environment, ZENRA was brought into being and for years we worked near endlessly to perfect the art of presenting unique Japanese AV to western audiences.
Today an adult movie released by ZENRA--in other words a 'ZENRA' movie--is an adult movie of Japanese origin generally featuring an all-Japanese cast and centers around erotic themes that can be considered somewhat abnormal. On top of this, ZENRA movies all feature exclusively created English subtitles and when viewed on our official site, feature detailed reviews that go well beyond simple movie descriptions.
A ZENRA movie may or may not have mosaic depending on the production company, but the most important thing that binds them together is that you can only find them with our professional subtitle treatment and 'extra-mile' reviews here at ZENRA.net
Accept no alternatives. Do not become content with the inferior.
English Subtitles + Maniac Japanese AV + Detailed Reviews = ZENRA
Frequently Asked Questions at Zenra
(Updated September 29th, 2015)
Where are the movies?
On each movie page there are download links near the bottom (SUBTITLED DOWNLOAD - 1 2 3 etc.). Try right-clicking on one of the numbered links (each number contains a scene) and select 'Save File As' (or Save Location As, Save Target As, Save Link As, etc.). Select somewhere on your computer to save the file and ensure the download totally completes at 100%. Locate the file on your computer and double-click to open.
Streaming is also possible and is the preferred method for viewing movies on ZENRA. Click on the large interactive thumbnail at the top of each Video Page above the screencaps to launch the streaming player. Streaming has been tested and confirmed to work on nearly all types of modern computers and mobile devices running popular web browsers.
Is it possible to preview future movies?
Subscribers and non-subscribers alike can download sample clips from upcoming new releases via the Coming Soon page.
Can I test out video playback before I subscribe?
It is possible to download stream from Zenra in order to see if your device—be it a computer, smartphone, tablet, etc.--can play them without any issue. Please visit the Coming Soon page and click on any of the screenshots to stream free sample previews of upcoming releases. The short clips are encoded and stored in the exact same fashion as full-length movies. Thus, if they play without issue, you should be able to also play any full-length movie in the private area. However, if you do experience playback issues, please either read and apply the first portion of the FAQ dealing with how to remedy video playback issues and/or contact support for technical assistance. You do not need to be a subscriber to receive assistance from support.
Subtitled Japanese AV Movies?
Zenra is the only site on the internet featuring full-length Japanese AV movies with full and accurate English subtitles. Every scene—including on-screen captions—is given English captioning. For a complete list of all the subtitled movies on Zenra, please visit the Subtitles Status page which is updated twice a week.
Why are most movies censored?
Due to Japanese obscenity laws passed many, many years ago, this type of mosaic--or blur--is legally necessary as the films are all made in Japan. However, since March of 2014, uncensored movies are being added on a regular basis.
I'm an active subscriber and I'm unable to log in.
Please confirm that you are correctly entering your username and password along with entering the correct Captcha phrase (if shown). On top of that, there is a chance that the security software protecting the members area temporarily blocked your account for too many logins attempts within a short time period. If you believe this is the case, please wait several hours before trying to login again OR contact support to have your account manually unblocked.
Why do I have to log in so many times?
Generally, an active subscriber only needs to login once every few hours. However, if you find yourself having to login multiple times per session, please confirm that you are not accessing the site using a private browser tab (also known as 'incognito mode'). The security software protecting the private area must be able to accurately identify each valid user and accessing ZENRA and using a private tab (or any type of anonymizing software including computer firewalls with 'stealth' mode-type security settings enabled) may require multiple login attempts throughout one's visit since we cannot figure out who you are. Please also be aware that too many login attempts with invalid credentials in a short time period may lead to a temporary lock on your subscription lasting several hours (if you find yourself locked out, please contact support for faster turn around in most situations).
Will I have issues logging in if I use a VPN/Tor/Proxy?
The security system protecting the members area of ZENRA is very sensitive to the geolocations and IP addresses of users. If your IP changes often, but remains in one country, you will probably not have issues logging in. However, if you use any type of internet service that results in the region you are connecting from to change very often, your username may be temporary blocked. Although using privacy-enhancing internet services such as VPNs, Tor (which is not recommended at all for large downloads), and proxy servers is nowadays warranted, so is the need to ensure that usernames are not shared. Unfortunately, if your geolocation changes too often, the security software in place may think there is foul play at hand since it cannot differentiate between someone simply using a privacy-enhancing internet connection and a shared (be it accidental or with intent) username. If you believe you are locked out because of this, please contact support.
Can I use download management software?
Although third party download management clients are not officially proscribed, you may encounter issues using them since ZENRA is designed for human use. Technical support from this end is not provided and an improperly configured client may result in incorrect bandwidth counting and invalid login attempts ultimately resulting in a temporary lock on your subscription lasting several hours (if you find yourself locked out, please contact support for faster turn around in most situations).
Can I download as much as I want?
To prevent site 'leeching', all subscribers are limited to consuming no more than 10GB a day. This is a combined daily data allowance that includes both downloading and streaming. This data limit is calculated in JST (Japan Standard Time). Subscribers who repeatedly hit the transfer limit nearly every single day may find additional restrictions placed on their current and future subscriptions. VIP subscribers may also download movies marked as Exclusives--something non-VIP subscribers cannot. All subscribers may download and stream non-Exclusive movies. Non VIP-subscribers may only stream Exclusive movies. For more information on the free VIP upgrade, please read the next entry in the FAQ, visit the main page, or read the Limits entry in the Terms of Service.
What is the VIP upgrade?
Beginning in May of 2015, we introduced an opt-in VIP upgrade for our subscribers. Becoming a VIP currently does NOT cost anything extra. VIP status allows subscribers to download movies with the orange 'Exclusive' tag and is only offered to subscribers who either are on a 90 day subscription or are monthly subscribers of ZENRA for 3 or more consecutive months. If this describes you, please contact support and ask for a VIP upgrade. This will only be provided to eligible subscribers who request it. Non-VIP subscribers may only stream 'Exclusive' movies. Non-exclusive movies may be downloaded by any subscriber. Due to the high cost of licensing and royalties for Exclusives downloads, there is a 10GB monthly limit for Exclusive downloads for VIP subscribers (streaming is NOT affected). We are aware this may upset some subscribers, but without this limit, we would actually lose money with certain subscribers.
Why is there no trial subscription option?
Many adult sites offer trial subscriptions by credit card, but not ZENRA. Almost all of these trial subscriptions are configured in a way to automatically convert a trial subscription into a full-time one—often at a higher monthly price than what a subscriber would pay if he/she initially opted for a 30-day subscription. A subscriber must manually cancel their subscription to avoid being charged the full price before their trial period runs out. Since adult sites are frequently impulse purchases, this sets up a recipe for angry and overcharged customers which is a lose-lose situation for everyone.
Can you add movies starring [insert Japanese AV star name here]?
Although ZENRA does feature a Japanese AV Star section that is updated fairly often, the bread and butter of the site are productions that are more about unique situations rather than famous actress showcase productions. You can always contact support with movie requests, but please be advised that most cannot be honored.
How can I become an AV actor/actress?
If you do not possess either a Japanese spouse visa, Japanese permanent residency, or are a Japanese citizen, your chances of being in an adult video production are close to nil. However, if you do possess one of these statuses and live in the Tokyo area (or can make your way to the Tokyo area on your own dime), we at ZENRA may be able to help you take part in a shoot. If you are interested, contact us and we can provide some guidance as to your options.
Do you buy movies?
ZENRA.net is always looking to buy new movies. Be it professional or amateur quality, so long as your offerings are mainly in Japanese and all participants are over 18 years old, feel free to use the contact form to discuss licensing terms. Movies do not need to star only cast members of Japanese descent. Interracial movies are also welcome so long as the main dialog spoken is Japanese. Since ZENRA creates subtitles in-house, subtitling beforehand is not required.
ご用件がある方、Contact Form を使い下さい。
Do you have an affiliate program?
Yes, please use the contact form for more information.
No personal private information of any kind is stored at ZENRA. The only information stored is one's username and password in an encrypted form. Billing information is stored on the encrypted servers owned and operated by trusted internet payment gateways. Your contact information will never be used in any type of unsolicited email and/or snail mail campaign nor will it be given to any unaffiliated third party. Outside of support requests and subscription confirmation emails, you will never receive any type of unsolicited communication from ZENRA.
Adult Material and Age Agreement
ZENRA features visual material created by and for adults. You agree that at the time of purchase that you are of legal adult age (18 or 21 in certain jurisdictions) and it is legal in your place of residence to view such material. You agree not to distribute and/or show in any way said material to anyone under the legal adult age (18 or 21 in certain jurisdictions).
ZENRA offers recurring subscriptions and one-time subscriptions. A monthly subscription is $34.95USD which is automatically rebilled until canceled. Three month subscriptions—both recurring until canceled and non-recurring are offered at the rate of $90USD and $99USD respectively. Subscription prices are shown in USD and may slightly differ with local exchange rates.
A subscription to ZENRA grants a subscriber access to the password-protected area of the site provided that correct login credentials are entered and the subscriber's account is in 'good standing'. 'Good standing' implies that the account has not been disabled temporarily or permanently (see Distribution and Usage). The ability to download and/or stream a movie will not always be available (see Limits and Usage).
All subscribers are limited to downloading and streaming no more than 10GB a day (Japan Standard Time). Users who are subscribers for less than 3 consecutive months or those who do not request VIP membership upgrades that are available at no extra cost to any subscriber who either already is a 90-day subscriber or a monthly subscriber of 3 or more consecutive months will not be able to download movies with the 'Exclusive' designation. Streaming, however, is still possible. VIP-upgraded subscribers may only download up to 10GB a month of movies designated Exclusive. Downloading non-Exclusive and streaming Exclusive and Non-Exclusive movies is not affected by this limit. Subscribers who repeatedly hit the daily 10GB transfer limit nearly every single day may find additional restrictions placed on their current and future subscriptions.
A subscription is for one individual. You agree not to share your login information nor distribute downloaded and streamed media on any type of online or offline distribution channels such as, but not limited to, forums, file lockers, and torrents. Sharing your login credentials or distributing media will result in a cancellation of your account without a refund and your billing information will be added to a permanent blacklist. Those with nefarious intentions please note that providing unique Japanese content with exclusive English subtitles is very costly and takes many man-hours of preparation. Putting up what we provide at ZENRA without prior permission not only hurts us, but also severely impacts the Japanese AV studios whom we are partnered with.
ZENRA is designed to be accessed by human visitors. Download management clients are not officially proscribed, but you may encounter issues using them. Technical support from this end is not provided and an improperly configured client may result in incorrect bandwidth counting and invalid login attempts ultimately resulting in a temporary lock on your subscription lasting several hours (if you find yourself locked out, please contact support for faster turn around in most situations). If we suspect subscribers of stream capture, we may place restrictions on access or disable access entirely at our discretion. Refund requests due to subscriptions being temporarily locked out for usage of improperly configured download managers and/or unable to access movies on the site due to suspected stream capture use will not be provided.
Cookies are used to track users and their authentication status when accessing the private area of ZENRA. They are also used in both the public and private areas when users add pages to their site-stored favorites list. If cookies are disabled, you may experience issues staying logged into the private area or may not be able to log in at all. If you use any type of software that blocks ads, be sure to add ZENRA.net to your exceptions list to avoid usability issues.
Refunds for subscription orders (either 30 day or 90 day subscriptions both recurring and non-recurring) may be given on a case by case basis provided no more than thirty calendar days have passed since initial purchase. If you wish to request a refund, please contact support. Subscribers who stream or download 3 or more movies with the 'Exclusive' designation are not eligible for refunds. Subscribers who chargeback transactions will have a lifetime ban for access to ZENRA both as a visitor and a subscriber.